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FAQs

Q: The door to my Fire and Water Resistant Safes sticks - how do I get it open?

A:

If you own a Fire and Water Resistant Safe, it is not unusual to find that your safe door “sticks”.

This is due to the special gasket associated with the water protection feature. In order to offer the level of water protection desired, our door seal must be very tight. You can also hold the handle up while inputting the code or dialing the combination and then pull down on the handle. It may also be necessary to apply pressure to the upper left-hand top corner of the door when you first begin using your water-resistant safe.

You should soon become familiar with the feel of these specially designed units, and better understand the exact pressure necessary to open the unit with the safe handle.

Q: How do I open a Master Lock combination lock? What is the dialing sequence?

A:

To open a standard Master Lock combination lock (1500D):

Turn the dial 3 times to the right and stop on the first number of the sequence.
Turn the dial to the left, past the first number of the sequence, and stop on the second number.
Turn the dial to the right and stop on the third number of the sequence.
Pull up on the shackle.

Watch the instructional video.

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Customer Experiences

"75 mph winds during a storm knocked down a HUGE pine tree in my back yard - directly on my shed. Miraculously my 1986 Harley inside was fine. I was so proud to see my Master Lock still holding tight in the hasp with the entire shed collapsed. These are the only locks I would ever use."

— john @ Levittown, NY Full Story

"One of our No. 176 locks received at least two rounds from a shotgun. We figure one round with Double 00 buck and another with bird shot. After two darn near point blank shots the lock is no longer usable via the combination or the key override. But your lock held tight!! I never thought that our locks would be put under such stress."

— Michael @ Missoula, MT Full Story

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— Justin @ Menasha, WI Full Story

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