Lost Combination FAQs

Unfortunately no. You cannot reset this lock without knowing the current combination. You'll likely need to purchase a new lock.

You can store your combination and/or key numbers at masterlockvault.com - a FREE service from Master Lock! The Master Lock Vault provides a safe & convenient place to store all of your confidential data for quick & easy access from your PC, iPhone, or any other mobile devices!

Unfortunately, you cannot reset this lock without knowing the current combination. You'll likely need to purchase a new lock.

A) My lock does not have a serial number:

To provide enhanced long–term security, Master Lock has discontinued imprinting a serial number on the lock body on combination locks sold through retail locations. For greater convenience, we encourage consumers to store their combination at our secure website, Masterlockvault.com, which is easy to use and offers 24/7 access. Unfortunately, we are unable to provide combinations for non–serialized locks. Please see examples of a serial number if you are unsure if your lock features one.

B) My lock has a serial number:

Please send your request to aftersalesmle@master-lock.fr and provide model and serial numbers.

Store your combination at Masterlockvault.com - a FREE service from Master Lock! The Master Lock Vault provides a safe & convenient place to store all of your confidential data for quick & easy access from your PC, iPhone, or any other mobile devices!

To open a standard Master Lock combination lock (1500D):

1. Turn the dial 3 times to the right and stop on the first number of the sequence.
2. Turn the dial to the left, past the first number of the sequence, and stop on the second number.
3. Turn the dial to the right and stop on the third number of the sequence.
4. Pull up on the shackle.

Watch the instructional video.

As a courtesy, Master Lock customer solutions group can issue you a replacement tool free of charge. You will need to supply the model number or an image of your lock. Please contact us to submit your request.

We will not provide lost combinations if the lock is attached to anything.

Resettable combination locks have a combination that is assigned by the owner of the lock. Therefore, Master Lock does not have record of the combination that the owner set. The lock cannot be reset unless it is in the open position. If your lock is attached to something, you will need to call a locksmith for removal. Please note that Master Lock does not reimburse for Locksmith services and/or fees.

To locate the lock's Activation Code on the instruction sheet included in the lock packaging:

1. Remove the instruction sheet from the box packaging.
2. The Activation Code is located on the upper left side of the instructions.

The preset combination will be a series of four arrows which will look like the example code below (the preset combination is different for each lock):
←
↑
→
↓
The preset combination is in the plastic drawer at the back of the packaging.
 

For security purposes, the only way to open the lock is to use the combination. Resettable combination locks have a combination that is assigned by the owner of the lock. Therefore, Master Lock does not have record of the combination that the owner set.

To obtain a new combination chart booklet, send a request to safetyeucs@mlock.com.

We appreciate your feedback and apologize for your inconvenient experience with this product. Indeed, your padlock is a TSA-accepted model so it is likely that the TSA screener may not have been adequately trained to recognize the red and white diamond logo on the lock.
We can submit a notice to the TSA and we would like the following information to complete the claims process.
These infomation will be sent to our licensor, Travel Sentry, and they will address the incident with the screener authority at the airport where the lock was cut.
• Date of travel:
• Name of departure airport:
• Airline, flight #, time of flight:
• Did the TSA place a "Notification of Baggage inspection" inside the bag (Y/N):
We would also like to replace the lock for you, so please confirm the model by number or photo.

Yes, it is possible to obtain a chart on CD or via e-mail. To obtain a new combination chart booklet, send a request to safetyeucs@mlock.com. Please allow 2-4 weeks from the receipt of the request to process your chart.