Lost Combination FAQs
Q: How can I have 24-hour access to my combination?
You can store your combination and/or key numbers at masterlockvault.com - a FREE service from Master Lock! The Master Lock Vault provides a safe & convenient place to store all of your confidential data for quick & easy access from your PC, iPhone, or any other mobile devices!
Q: How can I obtain my lost combination when my lock is attached to my locker, bike, cabinet, etc.?
For security reasons Master Lock will not provide lost combinations if the lock is attached to anything.
Q: I've lost the combination to my "Set-Your-Own" combination 2 wheels lock. How can I get it?
For security purposes, the only way to open the lock is to use the combination. Resettable combination locks have a combination that is assigned by the owner of the lock. Therefore, Master Lock does not have record of the combination that the owner set.
Q: Can Master Lock reset my "Set-Your-Own" combination lock and send it back to me?
Unfortunately, your lock is a "set-your-own" combination lock. Once you have set the combination, we cannot reset it for you!
Q: Someone was playing around with my resettable combination lock and accidentally reset the combination. Now, I don't know the correct combination. Is there any way to reset this lock back to "0" and assign a new combo?
Unfortunately, this lock is not resettable without knowing the combination that was assigned by the owner. It's most likely that you will need to purchase a new lock.
Q: I set a personal combination to my lock, but I cannot remember it, how do I open my lock?
For security purposes, the only way to open the lock is to use the combination. Resettable combination locks have a combination that is assigned by the owner of the lock. Therefore, Master Lock does not have record of the combination that the owner set.